Frequently asked questions
Straight answers for haulers sizing up the platform. Still stuck? Contact us.
How much does it cost?
There's no monthly fee, no setup fee, and no contract. You pay 2.9% per transaction until your fees for the month reach $79/month in platform fees, then 0.69% on everything after, up to $199 a month in platform fees, however it's paid (card, ACH, Cash App, cash, check, pay on delivery or net terms). Your fee month resets at midnight on the 1st in your company's time zone. No per-driver fees. A slow month costs you a few dollars. No platform fee on anything booked in your first 60 days after you sign up — judged by when a job is booked, so one booked inside the trial for a later date stays free. Card processing is Stripe's, paid by you on your own Stripe account, and separate from the platform fee. One exception: a donated rental past your monthly allowance carries the platform fee on what the rental would have cost (nothing once your month's fees reach the maximum). Your DV website is included, on its own free yourcompany.dumpstervibes.com address. A custom domain (like yourcompany.com) is not included: you buy it in your own name and we connect it.
Is there a contract or a minimum?
No. No contract, no minimum volume, no per-user or per-truck fees. Cancel any time from your dashboard and export your data — we don't hold your business hostage.
How do I get paid?
You connect your own Stripe account, and you are the merchant of record — your name on the customer's statement, your chargebacks. Each card or bank payment is made on your own Stripe account and pays out to your bank on Stripe's normal schedule, and you pay Stripe's processing fee there yourself. DumpsterVibes takes only its platform fee, as part of each payment.
How long does setup take?
Add your roll-off dumpster sizes and prices and your service area, and connect Stripe — typical setup takes about 20 minutes. Card payments switch on once Stripe approves your account, on Stripe's timeline. Once it does, your booking page can be taking online orders the same day. New company signups are by invitation right now, so request an invite first.
Do my customers have to create an account?
Never. Customers book in about five minutes with no login — they pick a size, see a price with delivery and mileage included, pay by card, Apple Pay, or Google Pay, and get a private tracking link by text and email.
I already have a website. Can I keep it?
Yes. You can drop a Book Now button into any website you already own, and it opens your DumpsterVibes booking flow — no website plan and no website surcharge. If you don't have a site, we offer a paid one we build and host for you — but you're never forced to switch.
Does it do junk removal and porta-potties too, or just roll-off dumpsters?
All three, and one more besides. Roll-off dumpster rental, junk removal (with a curbside quote-and-sign flow), and portable toilets (with a per-unit catalog, automatic recurring cleaning stops, and a request form on your booking page that your office calls back on) — turn on only the ones you run. You can also service a container the customer already owns, roll-off or compactor: record it on their profile and the office schedules dump-and-return hauls, on call or on a recurring cadence, billed off the weight ticket. Recurring routes are there too: front-load commercial routes and curbside residential routes, each switched on per company, with their own dashboard and a route mode in the driver app.
Is there a driver app?
Yes — it runs in any web browser, and a native iPhone driver app is in beta on TestFlight (not yet on the App Store; Android coming). It keeps working without signal and syncs when the truck is back in coverage. Drivers get the day's stops in dispatch order, one tap to navigate, live 'en route' tracking for the customer, photo-and-asset-number completion, weight tickets at the scale, and a simple truck log.
What about text messages and the STOP laws?
Most customer texts are transactional (booking confirmations, pay links, reminders). Three are not: the post-job review request, the mid-rental check-in, and the rental-extension reminder. Your checkout box asks for all of them in one opt-in and names them — customers agree to order updates plus occasional service messages and offers such as review requests, mid-rental check-ins and rental-extension reminders — so what you send matches what they agreed to, and a customer who never ticked it gets none of the three. Every text ends with a STOP opt-out we honor automatically, and STOP ends all of them.
Can I put a customer on invoice / net terms?
Yes. Put a customer on net terms, merge bookings onto one invoice or batch-invoice the whole month, and track what's owed. Customers pay invoices by card by default; you can enable bank transfer (ACH) for an individual customer from their profile.
What if I take cash or checks?
They're tracked right alongside card money. Mark a cash or check job paid in the office and the platform share accrues on your dashboard. That money never passed through Stripe, so it comes out of your next customer card and bank payments, never more than half of any one payment, with no processing added. If nothing has been collected from you for 30 days, what you owe is charged automatically, once, to the card or bank account you keep on file with DumpsterVibes (Tools → Platform Fees → Billing). The processing on that charge is yours and is added on top (2.9% + $0.30 on a card, 0.8% (at most $5.00) on a bank account); it doesn't count toward the monthly maximum. A balance under $5.00 isn't charged; it carries forward until it reaches $5.00. If that charge fails, it isn't retried on its own: DumpsterVibes contacts you. Want it settled sooner? Press Pay under Platform fees any time.
Do you take a cut of donated or charity jobs?
Not inside your monthly allowance. When the owner books a rental as a donation, the customer pays $0. Each company has a monthly allowance of fee-free donations, and the office is shown how many are left before booking one. A donation past the allowance carries the usual platform fee on what the rental would have cost, decided once when it is booked and charged to the card or bank account you keep on file with us, like a cash job. Once your platform fees for the month reach the $199 maximum, donations are free for the rest of that month, however many you book. Nothing that happens later on a donated rental carries a platform fee: extra days, overage, extra charges or a swap, even when the rental runs into the next month. What you bill your customer for those is yours to set.
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