Terms of Service

These Terms of Service (“Terms”) are a binding contract between you and DumpsterVibes LLC (“DumpsterVibes,” “we,” “us,” or “our”), governing your access to and use of the DumpsterVibes websites, booking pages, dashboards, driver application, APIs, and related services (collectively, the “Platform”).

By accessing or using the Platform — including by booking a service, creating an account, or clicking “I agree” — you accept these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Platform.

• • “Company” (or “Operator”) means an independent business that uses the Platform to offer, schedule, manage, perform, bill for, or communicate about one or more activated Company Services.
• • “Customer” means a person or entity that books a Company's services through the Platform.
• • “Company Services” means the services performed by a Company under its activated Service Modules — including roll-off dumpster and compactor service, junk removal, portable-toilet rental and servicing, and related hauling, disposal, and sanitation work. Company Services are performed by the Company, not by DumpsterVibes.
• • “Service Module” means an optional Platform feature set a Company may activate to manage a category of Company Services. The current Service Modules are the Dumpster Module, which includes roll-off dumpster and compactor functionality; the Junk Removal Module; and the Portable Toilet Module.
• • “Company Data” means the information a Company enters, imports, uploads, generates, or maintains on the Platform — including its customer records, personnel records, service descriptions, pricing, schedules, photos, signatures, and operational history.
• • “Messaging Service” means the optional text-messaging capability, including any text number DumpsterVibes provides a Company, described in section 19.
• • “User,” “you” means anyone who uses the Platform, whether a Customer or a Company.

DumpsterVibes is a modular software platform that gives independent Companies the tools to take bookings, accept payments, and run their operations. DumpsterVibes does not provide, perform, supervise, or control the Company Services. We do not own dumpsters, compactors, or portable toilets; we do not operate trucks; and we do not haul, service, clean, pump, or dispose of anything. Every one of those things is done by the independent Company you booked with.

The contract for any Company Services is solely between the Customer and the Company. DumpsterVibes is not a party to that contract, is not an agent, broker, employer, partner, or joint venturer of any Company or Customer, and does not guarantee, warrant, or insure any Company, Customer, or the Company Services. Any listing, ranking, or availability shown on the Platform is not an endorsement or a promise that a Company is suitable, licensed, insured, or available. DumpsterVibes does not automatically verify or guarantee any Company's licensing, insurance, availability, service quality, equipment, personnel, disposal practices, sanitation practices, or regulatory compliance.

The Platform is organized into optional Service Modules. A Company chooses which to activate, and may run one, two, or all three:

• • Dumpster Module — roll-off dumpsters, compactors, and related containers, receiver boxes, inventory, deliveries, exchanges, relocations, service schedules, hauling, pickups, weights, disposal records, equipment records, and charges.
• • Junk Removal Module — estimates, load and item pricing, crew scheduling, labor, pickup, hauling, recycling, donation, and disposal records.
• • Portable Toilet Module — portable-toilet rental, delivery, placement, recurring servicing, cleaning, pumping, consumables, relocation, and pickup.

Compactors are part of the Dumpster Module; they are not a separate module. Activating a Module does not mean a Company offers every service that Module can support. Activating the Dumpster Module, for example, does not mean the Company offers compactors. Each Company publishes only the services and equipment it actually provides, and is responsible for the accuracy of what it publishes. Activation never makes DumpsterVibes the provider of a service.

You must be at least 18 years old and able to form a binding contract. If you use the Platform for a business, you represent that you are authorized to bind that business, and “you” includes that business.

You are responsible for the accuracy of the information you provide, for all activity under your account, and for keeping your credentials secure. We follow NIST SP 800-63B password guidance: passwords do not expire on a schedule, and we require a new one only when a password was issued temporarily or may have been exposed. Use a long, unique password. Every account also signs in with a second factor (an authenticator app, or a one-time code by text or email); it is required for company owners, staff and drivers and cannot be turned off. Notify us promptly of any unauthorized use. We may refuse, suspend, or terminate accounts at our discretion, including for suspected fraud, abuse, chargeback abuse, or violation of these Terms.

When you book through the Platform, you are entering a direct agreement with the independent Company you selected. Questions, scheduling, service issues, property damage, delays, missed pickups, and disputes are between you and that Company, whose contact information appears on your confirmation and status page. DumpsterVibes is not responsible for the Company Services.

You authorize the Company, through our payment processor (Stripe), to charge your selected payment method for the amounts shown at checkout and for any additional amounts you agree to or incur, which may include, without limitation: weight/tonnage overages, additional rental days, additional junk beyond the estimate, live-load or dry-run/trip fees, and damage or contamination charges as disclosed at booking.

You authorize the Company to retain your payment method on file and charge it on a delayed or recurring basis for these amounts. A payment hold or authorization may be placed at or before service. Fees paid to a Company are subject to that Company's cancellation and refund policy, shown at booking and on your status page.

You are solely responsible for what you place in a dumpster or present for removal. You must not dispose of hazardous, toxic, regulated, or prohibited materials — including paint, oils, solvents, chemicals, tires, batteries, appliances containing refrigerants, asbestos, medical or biohazardous waste, or anything prohibited by law or by the Company. You agree not to overload a container beyond its rated weight or fill line.

You are responsible for lawful, safe placement and for any resulting charges, fines, or cleanup costs. You agree to indemnify and hold harmless both the Company and DumpsterVibes from any claim, fine, or cost arising from prohibited materials, overloading, or unsafe or unlawful use.

You represent that you own the placement location or are authorized to use it, and that you have any permits or approvals required (for example, HOA, municipal, or right-of-way permits). You are responsible for identifying private underground utilities, sprinklers, septic, and similar hazards.

Placing and removing heavy equipment can affect driveways and surfaces. Except to the extent caused by a Company's proven negligence, you assume the risk of surface or property damage from placement, and DumpsterVibes has no liability for it.

Prices, sizes, windows, and availability are set by Companies and may change or sell out. Junk removal estimates are approximations; the final price is confirmed on site by the Company. DumpsterVibes does not guarantee that any Company or service is available at any time.

As a Company, you are an independent contractor and independent business. Nothing in these Terms creates an employment, agency, franchise, partnership, or joint-venture relationship with DumpsterVibes. You have sole control over and responsibility for your services, pricing, personnel, equipment, scheduling, and how you perform work. You may not represent yourself as DumpsterVibes or act on our behalf.

You are the merchant of record for your sales and are solely responsible for the Company Services and their quality, safety, and legality, and for all interactions with your Customers, including complaints, damage claims, refunds, and disputes.

You are responsible for obtaining and maintaining all licenses, permits, registrations, and insurance, and for complying with all applicable laws and regulations, including tax collection and remittance, DOT and vehicle rules, environmental and disposal regulations, consumer-protection laws, and communications laws such as the Telephone Consumer Protection Act (TCPA) and carrier messaging rules — including obtaining valid consent before texting Customers and honoring opt-outs. The Platform provides opt-out handling, but legal compliance is yours.

You are responsible for the accuracy of your listings, prices, and service areas, and for the lawful handling of your Customers' data consistent with our Privacy Policy.

Your customer data — importing, exporting, and use. The customer records you bring into, store in, or take out of the Platform are your data, and you are solely responsible for them. You represent and warrant that you have the right to import and use any customer list you upload — including the right to contact those customers — and that doing so does not violate any law, contract, or third party's rights. You are responsible for the accuracy of imported data, for keeping it current, for honoring deletion and opt-out requests, and for obtaining and maintaining any consent required before you call, text, or email a customer, regardless of how that customer entered your book. When you export data, you are responsible for how it is stored, shared, and used after it leaves the Platform. DumpsterVibes acts only as your service provider for this data and does not own it, verify your right to it, or control how you use it, and you indemnify and hold us harmless for your import, export, or use of customer data in violation of these Terms or any law.

You agree to pay the platform fees described on our pricing page, as they may change. Usage fees are the same for every payment method and are counted per calendar month in the time zone set on your account, starting at midnight on the 1st; they never exceed the monthly maximum stated there, and website-plan charges are billed on top of it. If you approve a done-for-you website, its yearly price is added to the fees you owe when you approve it and on each anniversary, and each extra page you ask for is added once, when you approve that page; they are collected with your other fees as described below. A donated job carries a usage fee only when it is past your monthly donation allowance, decided once when it is booked, and none once your usage fees for that month have reached the maximum; nothing that happens later on a donated job carries a usage fee. Fees are not fixed for the life of your account. If we raise them, we will tell you at least 30 days before the increase takes effect — not after; a change that lowers your fees may apply at once. You may close your account at any time without penalty, because there is no contract term. The fee terms in force when your account was created are recorded on your account. Eligible new Companies receive a free trial: no usage fee on jobs booked during the trial period described on the Platform, counted from sign-up and judged by when each job is booked; that promotion is offered at our discretion, is non-transferable, and may be denied or revoked for duplicate, restarted, or fraudulent accounts.

You authorize us to collect our fees as an application fee taken as part of each payment made on your Stripe account. Fees on money that does not pass through Stripe (such as cash, check, donated jobs past your allowance, and the website plan) are taken out of your customers' card and bank payments on your Stripe account as they are paid, never more than half of any one payment, as part of that payment's application fee, with no processing added. We take them only from money actually paid, never from a hold or authorization. This applies to every company and is not optional. A later refund of that payment does not return fees collected this way. If nothing has been collected from you for 30 days while fees are owed, you authorize us to charge the card or bank account you keep on file with us, once, for what is owed; the card or bank processing on that charge is yours and is added to it (currently 2.9% + $0.30 on a card, 0.8% (at most $5.00) on a bank account); it is not a usage fee and does not count toward the monthly maximum. You may also pay at any time from Settings. Fees owed under the minimum charge (currently $5.00) are not charged and carry forward. If that charge fails, or no payment method is on file, we will contact you; the fees remain owed and we may suspend your account until they are paid. While your Stripe account is still connected under our earlier arrangement, we may instead debit those fees from your Stripe balance. Fees are non-refundable except as required by law.

Payments are processed and paid out through Stripe Connect under Stripe's Connected Account Agreement, which you must accept and comply with. Card and bank payments on your bookings are made directly on your own Stripe account: you are the merchant of record, the money settles to your Stripe balance and pays out to your bank on your account's schedule, and you pay Stripe's processing fees on your account. For those payments DumpsterVibes receives only its platform fee, taken as part of each payment, and does not receive or hold the rest. What appears on your customers' statements comes from your own Stripe account settings. Every Company must use its own Stripe account this way. A Stripe account connected under our earlier arrangement must be reconnected as your own; until then its card payments are created by the Platform and settled on behalf of your connected account, which is the settlement merchant for them. You are financially responsible for refunds, chargebacks, disputes, fines, and any negative balance on your transactions. If your account cannot cover these amounts, you remain liable to us and to Stripe for them, and you authorize us to recover them.

Card screening. Card payments on your bookings are screened automatically by Stripe's fraud tools. By default the Platform asks Stripe to decline a card that fails its security-code (CVC) check or its billing ZIP code check. You can turn either rule off in your Settings; if you do, you accept the added risk. Screening reduces fraud but cannot catch every fraudulent, unauthorized, or disputed payment, and a declined card may sometimes belong to a genuine customer. DumpsterVibes does not guarantee the results of any screening and is not liable for fraud, unauthorized payments, disputes, chargebacks, or losses on your sales, whether or not a screening rule is on. You remain responsible for reviewing suspicious orders, verifying identity at delivery where appropriate, and any losses arising from fraudulent, unauthorized, or disputed transactions.

Chargeback fee credit. Lose a chargeback you fought? We credit our platform fee on that payment, up to $15, up to 2 a month. You fought it if you submitted a response to the dispute through Stripe before it closed. The credit is counted in the month the dispute closes and comes off your platform fees in the following month, never below zero, with any remainder carried forward. It is a goodwill credit, not a refund of the fee, and it does not change your responsibility for the chargeback itself.

You agree to defend, indemnify, and hold harmless DumpsterVibes and its owners, personnel, and affiliates from and against any claim, demand, loss, liability, damage, fine, penalty, or expense (including reasonable attorneys' fees) arising out of or related to your Company Services, your Customers, your Content, your use of the Platform, your taxes, or your violation of these Terms or of any law. This is in addition to the general indemnification in Section 22.

You retain ownership of the content you submit (for example, your logo, photos, listings, and messages). You grant DumpsterVibes a non-exclusive, worldwide, royalty-free license to host, store, display, and process that content solely to operate and improve the Platform and provide the service to you.

You agree not to: break the law or infringe others' rights; submit false, misleading, or fraudulent information; attempt fraud, money laundering, or chargeback abuse; upload malware; scrape, reverse-engineer, overload, or interfere with the Platform; resell or sublicense the Platform; or use it to harass or harm anyone. We may remove content or suspend accounts that violate this section.

The Platform — including its software, design, text, and the DumpsterVibes name and marks — is owned by DumpsterVibes LLC and protected by law. These Terms grant you a limited, revocable, non-transferable license to use the Platform as intended. All rights not expressly granted are reserved.

The Platform relies on third parties such as Stripe (payments), Twilio (SMS), Postmark (email), Supabase (hosting), and Google Maps (addresses and routing). Your use of those features may be subject to the third party's terms, and we are not responsible for their acts, omissions, or availability.

Text messaging is optional. The Platform sends no customer texts on your behalf until your DumpsterVibes text number is approved, or, on your own number, until you activate texting. Messaging may cover any Module you have activated — dumpster and compactor service, junk removal, or portable-toilet rental and servicing.

You are the sender of your customer messages. You are responsible for obtaining and honoring customer consent, for the content of your messages, for honoring opt-out and help requests, and for complying with the TCPA, carrier rules, and other applicable law. Your customer messages identify your business by name.

Your DumpsterVibes text number. When you go live, DumpsterVibes provides your company its own text number, a local number unless you choose the cheaper toll-free number, on a Twilio account we run for your company as your software provider, and we register it with the carriers under your own business name and details. We fill that registration in from your account; you confirm the details are correct, name your authorized representative, and authorise us to register the number in your name, and you are responsible for those details being true. We host the text-message terms and privacy notice it names on your booking pages. Until it is approved your customers get email. It carries your automatic order texts only (confirmations, scheduling, driver updates, payment links, receipts and similar notices), from templates you may lightly edit; it is one-way. A customer who replies gets an automatic answer with your phone number, and the reply is forwarded to your dashboard and your notification email. STOP, START and HELP are honoured for your company. You cannot send free-typed texts from it.

What it costs. Each calendar month 1,000 sent texts are included; each text after that is $0.03. You also pay Twilio's own cost of your number, passed through at cost: once, after it is approved, the number's first month and, for a local number, the carriers' one-time registration fees; then each month the number's monthly price and, for a local number, the carriers' monthly campaign fee. Nothing is charged for setup if the number is not approved. All of it is billed with your other DumpsterVibes fees, by the same methods, and outside the monthly maximum. Changing the number type later sets up a new number with its own setup cost; the old one keeps sending until the new one is approved and is then released.

Your own number instead. You may instead text from your own Twilio account and number, under your own carrier registration; you pay that provider directly and DumpsterVibes charges no setup or number fee for it. Without either number, the Platform sends no automatic customer texts and instead opens your staff's phone Messages app with the text written for them to send. The DumpsterVibes platform number never carries your customer messages.

Texts from DumpsterVibes to you. DumpsterVibes LLC texts account holders and their team members — sign-in and verification codes, alerts for your company, account notices and support replies — only with consent given in the optional box for that purpose, under the SMS Terms (DumpsterVibes Account Alerts). Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Carriers are not liable for delayed or undelivered messages. Customers who book with a Company are covered by the order text terms.

No delivery guarantee. DumpsterVibes does not guarantee carrier or registry approval, message delivery, throughput, number availability, carrier acceptance, or continued availability of messaging. Carriers filter and block messages for reasons outside our control, and messaging may be suspended where required for compliance.

Please read this section carefully — it limits warranties.

The Platform is provided “as is” and “as available,” without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Platform will be uninterrupted, secure, or error-free.

DumpsterVibes makes no warranty and assumes no responsibility for the Company Services or for the conduct of any Company or Customer — including service quality, timing, safety, property damage, missed or late pickups, disposal, licensing, insurance, or the resolution of any dispute. Those are solely between the Customer and the Company.

To the fullest extent permitted by law, DumpsterVibes and its owners, personnel, and affiliates will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or business interruption, arising out of or related to the Platform or these Terms, even if advised of the possibility.

Our total aggregate liability for all claims relating to the Platform will not exceed the greater of (a) the total platform fees you paid us in the three months before the event giving rise to the claim, or (b) US $100. These limits apply even if a remedy fails of its essential purpose. Some jurisdictions do not allow certain exclusions or limitations, so parts of this section may not apply to you.

You agree to defend, indemnify, and hold harmless DumpsterVibes and its owners, personnel, and affiliates from and against any claim, loss, liability, damage, or expense (including reasonable attorneys' fees) arising out of or related to your use of the Platform, your Content, your violation of these Terms or any law, or your infringement of any third party's rights.

Informal resolution first. Before starting a formal proceeding, you agree to email us at support@dumpstervibes.com with a description of the dispute and give us 30 days to try to resolve it.

Binding arbitration. Except as noted below, any dispute arising out of or relating to these Terms or the Platform will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The arbitration will take place in the State of Georgia or, at your election, your home county, or by phone/video. Judgment on the award may be entered in any court with jurisdiction.

Class-action & jury waiver. Disputes will be conducted only on an individual basis. You and DumpsterVibes waive any right to a jury trial and to participate in a class, collective, or representative action.

Exceptions. Either party may bring an individual claim in small-claims court, and either party may seek injunctive relief for intellectual-property or unauthorized-access claims.

30-day opt-out. You may opt out of this arbitration agreement by emailing support@dumpstervibes.com within 30 days of first accepting these Terms, stating your name and that you opt out of arbitration. Opting out does not affect the rest of these Terms.

Time limit. Any claim must be brought within one (1) year after it arises, to the extent permitted by law.

You may stop using the Platform at any time; Companies may request account closure as described in the app. We may suspend or terminate access at any time for any reason, including violation of these Terms. Sections that by their nature should survive termination — including payment obligations, disclaimers, limitations of liability, indemnification, and dispute resolution — survive.

When a Company requests cancellation: the account enters a data-export window during which the Company keeps full access to export its reports and customer data, followed by a grace period during which the account is paused but can still be reinstated (by the Company before it is paused, or by us on request). The current length of each window is shown in the app when you request cancellation, and either window may be reinstated at any time before it ends — a Company that changes its mind simply cancels the request and keeps everything.

What we delete, and what we keep. After the grace period ends, we delete the Company's Company Data from the Platform. What we keep afterwards is our own business, contract, and compliance record — not the Company's working data. That means: our transaction, fee, tax, and accounting records for the period the Company traded; the Company's acceptance of these Terms and of its pricing; our security and audit trail; and evidence of end-customer messaging consent, which we are obliged to be able to produce if a complaint is later made about a message sent through the Platform. Each of those is kept only for as long as the applicable accounting, contractual, or statutory period requires, and is then deleted. We do not keep the Company's operational and customer records for our own purposes once the export window has closed. This does not change any Company's independent obligations to its own customers under applicable data-protection law.

Changes. We may update these Terms; we will change the effective date and, for material changes, provide reasonable notice. Continued use after changes take effect means you accept them.

Governing law. These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law rules. Subject to Section 21, the exclusive venue for any permitted court action is the state or federal courts located in Georgia.

Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.

Assignment. You may not assign these Terms without our consent; we may assign them, including in connection with a merger, acquisition, or sale of assets.

Severability & waiver. If any provision is unenforceable, the rest remains in effect, and our failure to enforce a provision is not a waiver. These Terms and the Privacy Policy are the entire agreement between you and us regarding the Platform.

DumpsterVibes LLC
722 Stokes Store Rd, Forsyth, GA 31029
support@dumpstervibes.com