Help & knowledge base

DumpsterVibes is booking and operations software for dumpster rental and junk removal companies. You get an online booking page, a driver app, dispatch routing, automatic customer texts, weight-ticket billing, and payments — everything to take a job from booked to paid. It's built and run by a working hauler.

Sign up, connect Stripe (that's where your money lands), add your dumpster sizes and prices (or load the starter template), list the zips you serve, and set your schedule. About twenty minutes and your booking page is live at your own link — plus a Book Now button you can paste on any website.

Yes. In Settings → What you offer, turn on Junk removal and turn off Dumpster rentals. Your booking page, onboarding, and dashboard adapt to junk-only — you set your load prices and go live with no dumpster sizes at all. You can also run both from one account.

Yes. Settings → Additional yards lets you add each depot (address is geocoded). Every yard shows as a home pin on your dispatch map; your primary yard still drives mileage pricing and route mileage.

No. Customers book on your page in a few minutes with no login, and get a private tracking link by text and email. Nothing to download — that keeps your booking conversion high.

2.9% of each transaction until your month's platform fees reach $99, then just 0.69% on everything after. No monthly fee, no per-user fee, no contract. Unlimited trucks, cans, and staff. You only pay when you get paid.

Yes — new companies pay no platform fee on their first 15 jobs (rentals or junk). It switches on once you've connected a verified Stripe account and entered a valid EIN in Settings. You can watch the remaining count there.

Yes — an optional Settings toggle adds a disclosed card processing fee at checkout, shown as its own line; a customer paying by bank transfer (ACH) — which you can enable for an individual customer on their profile — skips it. It's capped at exactly what Stripe charges (2.9% + $0.30 per transaction) so you can pass the cost through but never mark it up — set it lower any time. Check your state's surcharge rules before turning it on, since a few states restrict it.

Mark them paid cash/check in the office (record the check number if you like) so everything stays on the books. The platform percentage on those off-Stripe payments accrues on your dashboard and settles automatically from your Stripe balance on the 15th of each month — no card on file needed. You can also settle early with the 'Pay from balance' button anytime.

Money goes straight to your own Stripe account and pays out to your bank on Stripe's standard schedule (typically about 2 business days). The platform's small percentage is split off automatically on each transaction — no invoices to chase.

Settings → 'Open my Stripe dashboard' takes you straight in — payouts, disputes, bank details, tax forms, all of it. Your Stripe account is yours; DumpsterVibes just connects to it.

Flag a customer as 'invoice' terms on any of their bookings. Their jobs then skip card-at-booking; at month end (or anytime) merge their bookings onto one invoice — or hit Batch-invoice to bill every net-terms customer at once. They pay the invoice link by card by default — you can enable bank transfer (ACH) for an individual customer from their profile — or you record their check.

Yes — the special pricing matrix sets per-size prices for any customer (contractors, municipalities). Their pricing applies automatically whenever they book, on every channel.

Every one of your card payments runs on_behalf_of your own Stripe account, which means YOU are the merchant of record: your name is on the customer's statement, and card disputes are handled by your Stripe account — so the fraud settings are yours to control. The booking checkout already collects the customer's full billing address and card security code (CVC), and Stripe runs an address match (AVS) and CVC check on every payment. To DECLINE mismatches, turn on the rules yourself in your Stripe dashboard: open Stripe → Radar → Rules and add 'Block if :cvc_check: = fail' and 'Block if :address_zip_check: = fail' (Radar is included free). Note: card networks don't verify the cardholder's NAME, so no processor can block on a name mismatch — the ZIP and CVC checks are the real protection. DumpsterVibes recommends enabling these but can't do it for you — it lives in your own Stripe account.

A customer books online and pays; the booking confirms itself, the delivery job lands on your driver's Today list, texts go out automatically at every step, weight tickets settle overage billing, and money lands in Stripe. Your dashboard is Dispatch, Map, Bookings, Inventory, and Reports.

Settings gives you a Book Now snippet — paste one line of code on any site (yours, Wix, WordPress, a Facebook button) and it opens your booking page as an overlay. Or just share your booking link directly.

Settings → Blocked from online booking. Add their phone, email, name, or address and they'll see a 'please call us' message instead of a checkout. You can still book them manually from the office if things get resolved.

Every booking shows Job economics: what you collected, minus dump costs (weight-ticket disposal deducts automatically), minus any expenses you or your driver logged — fuel, labor, landfill fees on junk. Net after dump, in green or red.

Reports → Company snapshot: pick any date range and download everything — bookings, charges, expenses, weight tickets, mileage, platform fees — plus a QuickBooks-ready journal with income positive and dump costs negative. Your accountant gets one clean folder.

Turn it on in Settings and load your price table. Customers book with an estimated load size; your crew builds the real price at the curb, the customer signs it on the driver's phone, and the card on file is charged — never more than what they approved. You can require a deposit or place a hold for the full estimate.

Hold mode reserves the full estimate on the customer's card at booking without charging it. At the job you capture exactly the signed final — never more than the hold. Good protection on bigger junk jobs; card holds last about 7 days, so it fits jobs booked within a week.

Yes — your crew re-quotes on the spot with the same price table the customer saw online, the customer approves and signs, and the job proceeds. Nothing is hauled or charged until they've signed the number.

A Today list in the exact order the office set — deliveries, pickups, junk jobs, dump runs, and yard returns, each one tap from navigation. Stops complete with a can PIN and photo; junk jobs collect the customer's signature on the final price before charging.

Dispatch (from your Today page) shows the day as color-coded tiles — deliveries green, pickups amber, junk orange. Reorder them, drop in landfill runs and yard returns, or hit Optimize to auto-order the day shortest-drive-first from your yard. Save, and your driver's phone runs it in that order.

Yes. Mark Saturday as a no-pickup day: deliveries keep running, but pickup scheduling automatically avoids it. Most software can't do that.

Your driver picks the truck and punches the odometer at rollout and day's end. It feeds a per-truck mileage report and a year-end CSV your accountant will actually like — plus DOT inspection and driver medical-card reminders.

Booking confirmation, day-before reminder, driver-on-the-way with live truck tracking, receipts, and rental-end reminders — automatic, and every one names your company. They send from the shared DumpsterVibes texting number, not from your own business line, under the platform's carrier (A2P 10DLC) registration — so the number on your customer's screen isn't the one on your truck. Anything they text back lands in Dashboard → Inbox. Silence means everything's running; you're not glued to the phone.

When a customer replies to one of your automatic texts, the conversation shows up in Dashboard → Inbox as a thread, and you reply by picking one of the platform's message templates. Both directions run on the shared DumpsterVibes texting number under the platform's carrier (A2P 10DLC) registration — you don't register or manage a number yourself. Replies are template-only on purpose: it keeps every outbound text on-brand and inside that registration. Anything that needs a conversation is a phone call, and the customer's number is on the thread.

Business texting in the US requires A2P 10DLC carrier registration, which can take a few days to approve. Until it clears, the platform queues messages but carriers won't deliver them. Email receipts work in the meantime.

If a customer replies STOP, texting to them shuts off immediately and — by law — only they can turn it back on by replying START. The platform enforces this automatically, keeping you clear of TCPA trouble.

Set your default rate, then override per zip for city/county differences. Tax-exempt customers (municipal, nonprofit) can be flagged and are never charged tax. Every booking snapshots its rate for clean records.

Yes — Settings → Branding lets you upload your logo and pick a brand color. It carries across your dashboard, driver app, and the header of your booking, status, and pay pages.

Mostly. A white-label toggle in Settings hides the 'Powered by DumpsterVibes' credit on your booking, status, pay, and invoice pages, so your brand is the only brand a customer sees. One line stays either way: next to the signature at checkout, customers are told the booking also runs on the DumpsterVibes platform, with links to the platform Terms and Privacy Policy. That's a legal disclosure — they're agreeing to those terms as they sign — so it isn't something a branding setting can switch off.

Yes — flip 'List my company in the marketplace' in Settings and you appear at dumpstervibes.com/find, where customers search their ZIP and see the local companies that serve them, closest first, with a link straight to your booking page. It's free and optional.

Yes — we build complete websites for hauling companies, designed, hosted, and wired straight into your booking page. See the Websites page for details.

From Support → Cancel account. There's no contract; we confirm with you personally, and your booking and money records stay exportable. We'd love to hear why in the suggestion box first.

Support has a direct message thread to the people running the platform, plus a suggestion box — many features in here started as one of those. Email works too. A real person answers, because a real person runs this.